1. All charges on this site are based on Hong Kong dollars.
2. Orders will not be processed until payment is received, and unpaid orders will not be processed.
3. All order contents (including ordered goods, subscriber name, delivery address) cannot be changed after payment.
4. Paid orders cannot be cancelled midway, and the payment will not be refunded.
5. Our store does not offer refund or return services; Once the order is confirmed through payment, we do not accept any requests for refunds, exchanges, or cancellations for any reason.
6. If any quality issues or errors are found after receiving the goods, please contact our store within 7 days from the date of receipt and keep the invoice;
If it is verified that the issue is not caused by human error or improper use, our store will arrange for a replacement of the goods.
7. Our store does not accept any requests for returns or exchanges based on personal/pet preferences or tastes.
8. The returned or exchanged goods must be unused and all packaging, accessories, and instructions must be retained.
9. If the product that needs to be returned or exchanged is out of stock or discontinued, customers can return or exchange goods of equal value.
10. All images on the website are for reference only, and the actual product shall prevail.
11. Goods without stock usually take 15-40 working days to order, and the details of the arrival can be viewed in the personal order.
12. The inventory quantity of goods on this site is for reference only and does not represent the actual inventory quantity of the goods.
If you urgently need stock, please contact us first to ensure the actual inventory quantity of the goods.
13. In case of any dispute, the final decision on living pet products is reserved.